Return & Cancellation Policy

How do I return an item?

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order.

Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

Only items purchased directly from Fullness Life will be accepted.

Returned items must be with the original packaging, including any accessories, manuals, and documentation.

Returned items must be unused, in the same condition that was sent to you, and in their original packaging. Stains, folded cards, broken seals/ plastic foiling broken will not be accepted. If the product shipped back to us is not in an acceptable condition we reserve the right to not refund or exchange.

Products that have been corrupted in any way cannot be refunded or exchanged. Non-returnable items include products bought by mistake and damaged products due to customer mishandling.

Returns will be made with receipt only. Fullness Life reserves the right to deny any return.

 

What if the item(s) received are defective/ incorrect damaged?

Did you receive a faulty unit, or the wrong product? Are you just not satisfied with your order?

Please contact our Customer Support team in our contact page to start the return process. Contact us within 7 days from receiving your order.

Please include the following information:

   Order number

   Proof of purchase

   Video or photo of the faulty product (if applicable)

   Complete delivery address

   Contact telephone number

In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product. We are not responsible for any damages to boxes, cases or another packaging. It is the carrier's responsibility to handle them with care; we have no control over this.

We will do our very best to resolve your case as soon as possible.

 

How long is the return process?

Processing returns may take up to 14 business days from the day we receive your return request. We will send you an e-mail of confirmation once your return has been processed.

A full refund will be given for defective products.

For non-defective items, refund excludes all shipping and handling fees.

 

When will I receive my refund?

All refunds will be credited to its original method of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receiving the returned item or cancellation request. Please contact the card-issuing bank for questions about when the credit will be in your account.

If you haven't received the credit for the return yet, this is what you have to do:

Contact the bank/credit card company. It may take some time before the refund is entered in your account.

 

How do I change or cancel my order?

Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any order which have already been packed or shipped cannot be modified or cancelled.